Privacy Policy

1. Introduction

Neuronest ("we", "us", "our") operates the website at neuronest.cyou and provides online courses and learning materials related to AI development. We are committed to protecting the personal data of our students, visitors, and enquirers in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

This policy explains what data we collect, why we collect it, how we use it, and what rights you have regarding your information. If you have questions, contact us at [email protected].

2. Data We Collect

2.1 Information you provide directly

• Name and email address — collected when you submit the contact form or enrol in a course
• Phone number — collected optionally via the contact form
• Message content — text you submit via the contact form
• Course activity — your exercise submissions and forum contributions

2.2 Information collected automatically

• Cookies and usage data — see our Cookie Policy for details
• Analytics data — aggregated page visits and navigation patterns (if analytics cookies are accepted)

2.3 Legal basis for processing

• Contract performance — processing your enrolment and delivering course access
• Legitimate interest — responding to enquiries, maintaining course forums
• Consent — analytics and marketing cookies (which you can withdraw via our Cookie Policy page)

2.4 Retention periods

• Enrolment and course access records: retained for 3 years after the last course interaction
• Contact form submissions: retained for 12 months
• Analytics data: retained in aggregated form per provider settings (typically 14 months)

3. How We Use Your Data

• To create and manage your course access
• To respond to enquiries and support requests
• To send course-related communications (updates, new module notifications)
• To improve our course material based on aggregated usage patterns
• To comply with legal obligations under Thai law

We do not use your data for automated decision-making that has legal or similarly significant effects on you.

3.1 Marketing communications

We will only contact you about new courses or offers if you have expressly opted in. You can withdraw this at any time by emailing [email protected].

3.2 Data sharing

We do not sell or rent personal data. We may share data with:

• Course platform infrastructure providers — for hosting and secure delivery of course content
• Analytics providers — only if you have accepted analytics cookies; data is aggregated and non-identifiable
• Legal authorities — where required by Thai law or court order

4. Data Security

• Data is transmitted over HTTPS with TLS encryption
• Access to personal data is restricted to authorised Neuronest staff
• Course platform databases are access-controlled and regularly backed up
• In the event of a data breach, we will notify affected individuals within 72 hours of becoming aware, as required under PDPA

5. Cookies

We use cookies to manage sessions, understand how visitors use the site, and optionally for marketing analytics. Essential cookies are always active. Analytics and marketing cookies require your consent. See our full Cookie Policy for details and to manage your preferences.

6. Your Rights Under PDPA

As a data subject under Thailand's PDPA, you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data where there is no lawful basis to retain it
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — for any processing based on consent (such as analytics cookies)
• Right to complain — lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Course materials and forum threads may contain links to external websites (such as library documentation or research papers). We are not responsible for the privacy practices of those sites. We encourage you to review their policies before submitting any personal data.

8. Children's Privacy

Neuronest courses are intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we become aware that a minor has submitted personal data without parental consent, we will delete that data promptly. Contact us at [email protected] if you have concerns.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If changes are significant, enrolled students will receive a notification by email. Continued use of the site after changes take effect constitutes acceptance of the updated policy.

10. Contact

Data Controller: Neuronest

56 Sukhumvit Soi 21, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand

Email: [email protected]

Phone: +66 89 547 8126

For data subject requests and privacy concerns, please write to the email address above. We aim to respond within 30 days.